Last updated: October 14, 2026.
Purchases and payment verification
This policy applies to verified studio credit purchases made through Waffo Pancake’s hosted checkout. The checkout shows your one-time payment and the credits added to your account.
Studio purchases are one-time credit packs with no subscription. Top-ups of $50, $100, and $200 grant $60, $120, and $240 in studio credits, including a 20% bonus. Each purchase retains the credit grant recorded on its receipt. Credits do not automatically expire. Returning from checkout does not prove payment: credits are granted only after payment verification. See our terms of use and privacy policy for the related credit and data-handling rules.
Refund eligibility
- A full refund is available if you request it within seven days of purchase and all credits from that purchase, including its promotional credits, are completely unused.
- Confirmed duplicate charges are refundable.
- Credits already consumed are generally not refundable. Nothing in this policy limits your statutory refund rights.
The seven-day period starts at the successful payment time recorded in our verified payment record, not when an order is created or a checkout page redirects. We check the purchase and its associated credit usage records; your current wallet balance alone does not show whether that purchase was unused. A pending generation reservation must be resolved before its credit usage can be determined.
How to request a refund
Contact support@jeanphilai.app with the subject “Refund request.” Include your studio account email, order or payment identifier, and a brief reason. Requests are handled through this support channel. Do not send payment-card details, passwords, or identity documents.
We check payment verification and the related credit records before processing a request. Sending an email does not itself confirm that a refund has been processed. A verified refund or payment reversal removes all its corresponding credits, including promotional credits. If those credits were already used, new generation is paused until the outstanding balance is resolved.
Generation failures
Credits reserved for a confirmed failed or blocked generation are released to your studio wallet. An uncertain provider response remains reserved while its outcome is investigated. Releasing a reservation is a credit adjustment, not a payment refund; a purchase refund follows the rules above.
Other AI tools
If you use our prompts in another image or video service, any purchase and refund request is handled by that service under its own policies.
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